Terms & Conditions
Effective Date: October 2, 2026
Welcome to the website of Arrow Passage Recovery LLC (“Arrow Passage Recovery,” “Arrow Passage,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of www.arrowpassage.com, including its pages, forms, features, content, and related online services.
By accessing or using this website, submitting a form, or otherwise interacting with the website, you acknowledge that you have read and agree to these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms & Conditions, please do not use this website.
1. Website Information Is for General Informational Purposes
The information provided on this website is intended for general educational and informational purposes related to behavioral health, mental health, substance use disorders, addiction treatment, recovery, and services offered by Arrow Passage Recovery.
Use of this website does not establish a physician-patient, therapist-client, or other healthcare-provider relationship.
Information provided through the website should not be considered a substitute for evaluation, diagnosis, treatment, or advice from a qualified healthcare professional.
Arrow Passage Recovery offers multiple levels of behavioral healthcare, including residential, partial hospitalization, intensive outpatient, and outpatient services. Joint Commission
2. Medical Emergencies
This website and its contact forms are not intended for emergency medical or psychiatric situations.
If you or someone else is experiencing a medical emergency, psychiatric emergency, or immediate danger, call 911 or go to the nearest emergency department.
If you or someone you know is experiencing a mental health or suicide crisis, contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
Do not rely on website forms, email, text messages, or other electronic communications with Arrow Passage Recovery for emergency assistance.
3. Eligibility
Arrow Passage Recovery provides treatment services to adults age 18 and older. The website is not intended to solicit personal information from children under the age of 18. The existing Arrow Passage Privacy Policy similarly states that treatment is provided to individuals 18 years of age or older. Arrow Passage
By submitting information through this website, you represent that you are at least 18 years old or are legally authorized to provide the information submitted.
4. Website Forms and Information You Submit
The website may allow you to request information, contact the admissions team, verify insurance benefits, request a consultation, or otherwise communicate with Arrow Passage Recovery.
You agree that information you provide through the website will be accurate and that you will not knowingly submit false, misleading, fraudulent, or unauthorized information.
Some forms may request personal or health-related information necessary to respond to your inquiry or assist with services such as insurance verification. Arrow Passage’s existing Privacy Policy describes the types of information it may collect and how that information is used and protected. Arrow Passage
Submission of a website form does not guarantee admission, treatment, insurance coverage, payment by an insurer, or a particular clinical outcome.
5. Phone & SMS/Text Message Communications
Arrow Passage Recovery provides separate options for consenting to telephone and SMS/text communications.
Telephone Communications
When you select the telephone-consent checkbox on an Arrow Passage Recovery form, you consent to being contacted by Arrow Passage Recovery LLC by phone regarding your inquiry, requested services, admissions information, insurance verification, appointments, or other service-related communications.
Telephone consent is collected through a required, unchecked checkbox where applicable.
Arrow Passage Recovery does not interpret consent to telephone communications as consent to receive SMS/text messages.
SMS/Text Message Communications
SMS/text-message consent is optional and separate from telephone consent.
If you affirmatively select the SMS/text consent checkbox, you consent to receive appointment reminders, updates, and service-related messages from Arrow Passage Recovery LLC approximately 2 to 4 times per month.
Message and data rates may apply.
You may opt out of SMS/text communications at any time by replying:
STOP to stop receiving text messages.
For assistance, reply:
HELP
Consent to receive SMS/text messages is not a condition of treatment, admission, purchase, or receipt of services.
SMS consent is not selected by default, and choosing to receive telephone communications does not automatically enroll you in SMS communications.
Your mobile information and SMS consent will not be sold or shared with third parties for their own marketing purposes.
6. Privacy Policy
Your use of this website is also subject to the Arrow Passage Recovery Privacy Policy.
The Privacy Policy explains the types of information that may be collected, how information is used, how information may be shared with service providers, security practices, and certain rights relating to personal information. Arrow Passage
Where a website form states:
“By pressing submit, you accept the Privacy Policy and Terms & Conditions,”
submission of that form constitutes acknowledgment of these Terms & Conditions and the Privacy Policy.
7. Insurance Information and Verification of Benefits
Arrow Passage Recovery may provide insurance-verification services to help prospective clients understand potential insurance benefits.
Verification of benefits is not a guarantee of payment or coverage. Final coverage decisions are made by the applicable insurer and may depend on medical necessity, eligibility, deductibles, copayments, coinsurance, exclusions, authorization requirements, and other provisions of the individual’s insurance plan.
Arrow Passage currently provides an online insurance-verification process through its website. Arrow Passage
You remain responsible for understanding your insurance benefits and any financial obligations associated with treatment.
8. No Guarantee of Treatment Results
Behavioral healthcare and addiction treatment outcomes vary among individuals.
Nothing on this website constitutes a guarantee or representation that a particular treatment, program, therapy, clinician, service, or approach will produce a specific outcome.
Clinical recommendations are based on individual assessment and professional judgment.
9. Website Content and Intellectual Property
Unless otherwise indicated, the content of this website—including text, graphics, logos, photographs, videos, designs, icons, downloads, and other materials—is owned by or licensed to Arrow Passage Recovery and is protected by applicable intellectual-property laws.
You may access and use website content for personal, noncommercial informational purposes.
You may not reproduce, republish, distribute, modify, sell, exploit, or create derivative commercial works from website content without prior written permission from Arrow Passage Recovery or the applicable rights holder.
10. Acceptable Use
You agree not to use this website to:
- Violate applicable federal, state, or local laws.
- Submit fraudulent, misleading, abusive, threatening, or unlawful information.
- Attempt to gain unauthorized access to the website, servers, systems, or user information.
- Introduce malware, malicious code, automated attacks, or other harmful technology.
- Interfere with the normal operation or security of the website.
- Impersonate another individual or organization.
- Use information obtained from the website for unauthorized commercial solicitation.
Arrow Passage Recovery may restrict access to the website where reasonably necessary to protect its systems, users, or operations.
11. Third-Party Websites and Services
The website may contain links to or integrations with third-party websites, platforms, insurance providers, analytics providers, scheduling services, call-tracking services, social-media platforms, or other third-party services.
Arrow Passage Recovery does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party services may be governed by separate terms and privacy policies.
12. Website Availability and Accuracy
Arrow Passage Recovery makes reasonable efforts to maintain accurate and current information. However, healthcare programs, staff, insurance participation, availability, locations, services, and other website information may change.
We do not guarantee that the website will always be uninterrupted, error-free, complete, or current.
Arrow Passage Recovery reserves the right to modify, suspend, discontinue, or update any portion of the website without notice.
13. Disclaimer of Warranties
To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
Arrow Passage Recovery disclaims warranties, express or implied, relating to the operation, availability, accuracy, reliability, or suitability of the website except where such disclaimers are prohibited by law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Arrow Passage Recovery LLC and its officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages resulting from your use of, or inability to use, this website.
Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot legally be limited under applicable law.
15. Changes to These Terms & Conditions
Arrow Passage Recovery may update these Terms & Conditions periodically to reflect changes in our website, services, communication practices, technology, or legal and regulatory requirements.
When changes are made, the Effective Date at the top of this page should be updated.
Your continued use of the website after revised Terms & Conditions are posted constitutes acceptance of the revised terms.
16. Governing Law
These Terms & Conditions are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
17. Contact Us
Questions about these Terms & Conditions may be directed to:
Arrow Passage Recovery LLC
Website: www.arrowpassage.com
Phone: 844-347-0543
Contact: www.arrowpassage.com/contact/
